DIA National Conference  to be held in Melbourne 20-21 August, 2016
The Suppliers Exhibition will expose  Delegates to new technology,
innovative ideas, and latest developments in our industry.
Business sessions and social networking opportunities are key elements of this Conference.
This event will showcase new ideas to enhance and grow your business.
You should attend if you are looking to grow your business, tighten the bottom line and develop new opportunities.

Venue Bayview on the Park, Melbourne 52 Queens Road, Melbourne. Ph (03) 9243 9999
DIA conference rate Studio $195 per night Premium $135 per night
National Conference Melbourne 20-21 August, 2016




Tara’s career in the dry cleaning industry has spanned ten years. With beginnings in the supply and service of machinery and the sale of consumables and detergent, Tara has hands on experience in a dry store, an activated store, and a small plTara Clarkant in both a perc and GreenEarth environment. Coupled with an extensive professional background in business development and marketing across a variety of industries, she now represents GreenEarth in Australasia.
Tara holds a Certificate IV in Training and Assessment, teaching vocational courses in a number of subjects including Customer Service and presentation skills.
Tara speaks regularly at industry events, and those Drycleaners and launderers in Tasmania, South Australia, ACT and NSW who have had the pleasure of hearing her presentations would surely urge you to head to Melbourne in August.


Employsure Pty Ltd is one of Australia’s fastest growing companies, with their cutting edge workplace news delivered monthly to subscribers. Tom Rose is one of Employsure’s Senior Employment Relations Consultants. Tom has completed a Bachelor of Business, majoring in Human Resource Management, as well as Diploma of Human Resources and Certificate IV in Training and Assessment.
With an admirably diverse background, Tom has experience in a range of industries including retail, hospitThomas Rose_660ality, accounting, commercial fisheries, engineering, tourism and professional services. These experiences have assisted Tom in quickly understanding all his client’s needs and allow him to tailor practical solutions on all employment related matters. Having grown up in a small country town, Tom prides himself on understanding all the needs of small businesses. Adaptable and resourceful by nature, Tom is an expert at customising his approach and his work methods to the needs of each individual client.
Tom prides himself on his ability to communicate seemingly complex employment relations matters in a clear, concise and logical manner. He will explain to you the consequences of non-compliance in an increasingly regulated business world.


James Peuster, THE ROUTE PRO, is one of the leading consultants in the Dry-Cleaning industry who
specializes in developing Million Dollar Routes through coaching, systems development, sales and marketing training.
James enters his 14th year and has travelled to over 250 plants in the United States. By focusing on building dry-cleaning businesses through marketing and training personnel in all aspects of customer service in the areas of bJamesP_9232oth routes and retail, dry-cleaners have built their business by growing them together. James’s motto is developing your people to develop your business.
James Peuster is very familiar with the Australian scene, having visited us several times since 2014, often by private arrangement. He brings a unique vision for those who want to become a 21st century dry-cleaner. James also facilitates management groups for route-specific operators.  For more information view his website is  www.theroutepro.com and you will see, this will be a most enlightening presentation.

Andy Lien was once a drycleaner in his own right. He received a B.S. degree in Finance from Minnesota State University in 2009 while working as the General Manager of Camelot Cleaners in Fargo, ND. At Camelot, he guided the eAndy Lienstablished, multi-location company into a new era by embracing technology such as bar coding of customer garments, switching to a modern POS system, and streamlining plant operations with updated equipment. The biggest change, however, was abandoning traditional perchloroethylene dry cleaning and becoming a GreenEarth Affiliate.
This switch gave Camelot a new identity and generated much goodwill in the community. In 2013, he joined the GreenEarth Cleaning team as the Operations Manager, helping other dry cleaners, both within the United States and abroad, improve their operations through his practical knowledge of technical issues and training expertise.
With a Global Perspective, Andy Lien is Worldwide Operations Manager for the company. You will be fortunate to hear his review of the newest equipment technologies, detergents and additives being developed as well as the world-wide regulations.

The Drycleaning & Laundry Institute (DLI) is the premier international trade association for garment care professioDLI_Mary_Scalconals, representing retail drycleaning facilities and is the world’s leading professional garment care organization.
Mary Scalco has been at the Institute coming up 30 years. From 2000 she served as Senior Vice President, and since 2012 she is the Executive Officer. Prior positions Mary has held with DLI include Director of Education and Director of Government Relations.
The Drycleaning & Laundry Institute (DLI) is the premier international trade association for garment care professionals, representing retail drycleaning facilities and is the world’s leading professional garment care organisation, and it is an honour to be welcoming Mary on her first visit to Australia.

…. more Speaker and Panel information to come! Stay tuned!

Conference Program

SATURDAY 20 August

2.00 p.m.  Suppliers Exhibition Commences
4.00 p.m.  Proven ways to Increase your bottom line with pick up & delivery (routes) service. (James Peuster)
5.00 p.m.  Innovative panel discussion. Successful industry members share exciting new concepts  (George Masselos)
6.30 p.m.  Pre-dinner drinks with suppliers
7.30 p.m.  – 11.00 p.m.
Gala 3 course Dinner Entertainment – Surprise Entertainment!
National Business Awards for Excellence.
Tribute to Mr Roger Bancroft.

SUNDAY 21 August
8.30 a.m.  Registration and expo opens. Tea and coffee on arrival
9.00 a.m.  Millennials love meringue. (A panel of Australia’s premium wedding dress specialists, moderated by Shirley Naylor)
10.00 a.m.  AGM
10.30 a.m.  Morning tea
11.00 a.m.  Customer service vital to the bottom line (Tara Clark)
11.45 a.m.  DLI new Apps and services. Real value for money.  (Mary Scalco, Drycleaning & Laundry Institute USA)
12.30 p.m.  Lunch and expo
1.30 p.m.  The hidden costs of non-compliance     (Scott McKibbin)
2.15 p.m.  Websites & Social Media make you money $$$
3.00 p.m.  Closing Address, DIA National President, George Masselos

Suppliers Exhibition 9.00 a.m.  – 3.00 p.m.  

Conference Costs
DIA members. 2 full days per member $295
Includes all sessions, continuous tea & coffee. Saturday night pre-diner drinks followed by Gala dinner. Sunday lunch.

Partial registrations – bring your staff!

Pre-dinner drinks and dinner only $100
Sunday only (including Lunch) $150

• Non-member – 2 full days (all inc.) $350
Notification and payment of Registrations on the website are due by 1st August 2016
Phone DIA office on 1300 134 511 or Register on our website www.drycleanersweb.com.au

We gratefully acknowledge our Gold and Silver Sponsors. (Bronze Sponsorships still available – act now!)

GOLD Sponsor
Spencer Systems

SILVER Sponsors
Dry Cleaning Compuer Systems
Universal Dry Cleaning Solutions